Frequently Asked Questions
Everything you need to know about your J. Scott Campbell Store order, from shipping to limited edition collectibles.
How long will it take for my order to ship?
Standard orders typically process within 3-5 business days. For limited edition releases or signed items, please allow up to 10-14 business days for processing and authentication before shipment.
Do you offer international shipping?
Yes, we ship our apparel and collectibles worldwide. Please note that international customers are responsible for any customs fees, duties, or taxes incurred upon entry into their country.
What is your return policy for apparel and prints?
We accept returns on unworn apparel within 30 days of delivery. However, due to their unique nature, limited edition prints, signed collectibles, and 'blind bag' items are final sale and cannot be returned.
How can I ensure I order the correct clothing size?
Each product page features a detailed size chart. We recommend measuring a similar garment you already own and comparing it to our specifications to ensure the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options including PayPal, Apple Pay, and Google Pay.
How are delicate items like art prints packaged?
Art prints and posters are shipped in heavy-duty, reinforced mailing tubes or flat-pack stay-flat mailers with acid-free backing to ensure they arrive in pristine, gallery-quality condition.